Website Terms of Service

1. BINA AI Services

BINA AI provides AI-assisted communication and business-automation services, which may include inbound and outbound voice interactions, text messaging, lead qualification, appointment scheduling, follow-up, routing, and related workflow automation. Paid services provided to business clients are governed by a separate written services agreement or order form. If a conflict exists, the client agreement controls for the paid services it covers.

2. AI Disclosure and Limitations

Some communications may be generated or handled by automated or artificial-intelligence-assisted systems. AI systems can make mistakes, misunderstand requests, or provide incomplete or inaccurate information. Do not rely on an AI-generated communication as legal, medical, financial, emergency, safety, or other professional advice. Businesses using BINA AI remain responsible for their services, pricing, representations, licenses, customer decisions, and compliance obligations.

3. Text Messaging Terms

If you separately opt in to receive text messages from BINA AI, you authorize BINA AI to send messages to the mobile number you provide for the message categories you selected. Marketing consent and non-marketing/service-message consent are separate where both are offered.

• Sender: BINA AI LLC.
• Message types may include inquiry responses, demo or appointment scheduling, confirmations, reminders, customer-care messages, service updates, and, only where separately authorized, marketing or promotional messages.
• Message frequency varies based on your interactions and the consent you provide.
• Message and data rates may apply.
• Reply STOP to opt out of further messages from the applicable messaging program. We may send a one-time confirmation of your opt-out.
• Reply HELP for help or contact info@binaagents.com / (619) 633-8184.
• Consent to receive marketing text messages is not a condition of purchasing any property, goods, or services.
• Carriers are not liable for delayed or undelivered messages.
• Your participation is subject to our Privacy Policy.

4. Telephone Calls and Recording

BINA AI may use automated or AI-assisted voice technology for calls where permitted by law. When a call is recorded or transcribed, BINA AI will provide notice and obtain consent where required. If you do not consent to a recorded call, you may end the call or request another available communication method. Outbound calls using artificial or prerecorded voices are subject to applicable consent, identification, and opt-out requirements.

5. Eligibility

You must be at least 18 years old and legally capable of entering into these Terms to use the website or participate in BINA AI's messaging program.

6. Acceptable Use

You may not use the website or services to:

• Violate any applicable law, regulation, carrier rule, or third-party right.
• Transmit unlawful, deceptive, fraudulent, harassing, abusive, infringing, or malicious content.
• Attempt to gain unauthorized access to systems, accounts, data, or networks.
• Interfere with the security, integrity, availability, or operation of the website or services.
• Use BINA AI to impersonate a person deceptively, conceal required AI disclosures, or misrepresent the identity of a caller or sender.
• Upload or process regulated or highly sensitive information in violation of applicable law or without required agreements and safeguards.

7. Intellectual Property

The website, software, workflows, branding, text, graphics, logos, and other content provided by BINA AI are owned by BINA AI LLC or its licensors and are protected by applicable intellectual-property laws. Except as expressly authorized, you may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit BINA AI content or technology.

8. Third-Party Services

BINA AI may rely on third-party platforms, telecommunications providers, hosting providers, AI providers, scheduling tools, CRM systems, payment processors, and other vendors. Third-party services may be subject to separate terms and may experience outages, delays, filtering, or other limitations outside BINA AI's control.

9. No Guarantee of Business Results

BINA AI does not guarantee any specific number of calls, leads, appointments, customers, sales, revenue, cost savings, conversion rate, uptime, or other business result. Examples, demonstrations, estimates, testimonials, and projections are illustrative and are not guarantees of future performance.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND GENERAL-PUBLIC SERVICES COVERED BY THESE TERMS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” BINA AI DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, EXCEPT TO THE EXTENT A WARRANTY CANNOT LAWFULLY BE DISCLAIMED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BINA AI LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION ARISING FROM OR RELATED TO THE WEBSITE OR GENERAL-PUBLIC SERVICES COVERED BY THESE TERMS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BINA AI'S AGGREGATE LIABILITY ARISING FROM THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID DIRECTLY TO BINA AI FOR THE SPECIFIC GENERAL-PUBLIC SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.

12. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless BINA AI LLC and its members, managers, employees, contractors, and agents from third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your unlawful misuse of the website, your violation of these Terms, or your infringement of another person's rights.

13. Privacy

Our collection and use of personal information is described in our Privacy Policy available at https://binaagents.com/privacy-policy.

14. Changes to the Website or Terms

We may modify the website or these Terms from time to time. We will post revised Terms with an updated effective date. Material changes will be communicated as required by applicable law. Changes apply prospectively from their effective date.

15. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Subject to any mandatory law that provides otherwise, disputes arising from these Terms shall be brought in a state or federal court of competent jurisdiction located in San Diego County, California, and you consent to personal jurisdiction and venue there.

16. Severability and Entire Agreement

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. These Terms, together with the Privacy Policy and any terms expressly incorporated by reference, constitute the agreement governing the website and BINA AI's general-public messaging program. Separate client services agreements govern paid business-client engagements.

17. Contact Us

BINA AI LLC

2004 Star Lane, Alpine, CA 91901

Website: https://binaagents.com

Email: info@binaagents.com

Phone: (619) 633-8184

Compliance References Used for This Revision

These references were used to update this document as of September 1, 2026. They are provided for operational reference and do not convert this document into legal advice.

• FCC Declaratory Ruling - AI-generated voices are artificial/prerecorded voices under the TCPA
• California Penal Code § 632 - confidential communication recording
• HighLevel - A2P Opt-In Compliance (2026)
• CTIA - Messaging Principles & Best Practices