Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Identifiers and contact information, such as name, business name, mailing address, email address, telephone number, and other information you submit.
• Business and commercial information, such as industry, service area, requested services, appointment or demo preferences, and records of your interactions with BINA AI.
• Communications content, such as information contained in forms, emails, text messages, chat conversations, call transcripts, and other communications with us.
• Call information. If a call is recorded or transcribed, we may collect the audio recording, transcript, call metadata, and related information. Where legally required, we provide notice and obtain consent before recording.
• Messaging information, including the mobile number used to opt in, consent records, message content, delivery information, opt-out requests, and HELP/STOP interactions.
• Internet and device information, such as IP address, browser type, device identifiers, operating system, referring pages, pages viewed, approximate location derived from IP address, and similar technical data.
• Cookie and analytics information, where enabled, including information collected through cookies, pixels, analytics tools, and similar technologies.

2. Sources of Information

• Directly from you, including through website forms, demo requests, calls, emails, text messages, and appointments.
• Automatically from your browser or device when you use our website.
• From service providers that support our website, CRM, telephony, messaging, scheduling, analytics, and related operations.
• From BINA AI business clients when BINA AI processes information on their behalf in providing contracted services.

3. How We Use Personal Information

• Provide, operate, support, and improve our website and services.
• Respond to inquiries, provide demonstrations, qualify requests, schedule appointments, and provide customer support.
• Send transactional, customer-care, and service-related communications you request or consent to receive.
• Send marketing communications only as permitted by applicable law and, for SMS marketing, in accordance with the consent you provide.
• Maintain records of consent, opt-outs, requests, transactions, and communications.
• Detect, prevent, and address fraud, abuse, security incidents, and technical problems.
• Comply with applicable law, legal process, carrier requirements, and enforce our agreements.

4. AI-Assisted Communications

BINA AI uses automated and artificial-intelligence-assisted systems to communicate, route inquiries, answer questions, qualify leads, schedule appointments, and perform related tasks. These systems may generate responses based on information supplied by BINA AI or its clients. AI-generated responses may be incomplete or inaccurate. Where applicable, BINA AI's agents are configured to identify themselves as AI or automated assistants. BINA AI does not use automated systems to make legal, medical, credit, employment, housing, insurance, or other decisions producing legal or similarly significant effects on individuals on BINA AI's own behalf.

5. SMS and Mobile Messaging Privacy

If you opt in to receive text messages from BINA AI, message frequency varies and message and data rates may apply. You may reply STOP to opt out and HELP for help. Consent to receive marketing text messages is not a condition of purchasing any property, goods, or services.

Mobile information non-sharing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may disclose mobile information to vendors and telecommunications providers solely as needed to operate and deliver the messaging program, maintain consent and opt-out records, prevent abuse, and comply with law.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described above:

• Service providers and contractors that support hosting, CRM, telephony, messaging, scheduling, analytics, security, payment processing, and customer support.
• BINA AI business clients when BINA AI processes a caller's or contact's information on that client's behalf and disclosure is necessary to respond to the contact or provide the contracted service.
• Professional advisers, auditors, insurers, and other advisers where reasonably necessary.
• Government authorities, law enforcement, courts, or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A successor or transaction counterparty in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to applicable law.

7. Cookies, Analytics, and Browser Signals

Our website may use cookies and similar technologies for essential functionality, security, preferences, and analytics. You may control cookies through your browser or, where available, our cookie controls. BINA AI does not currently respond to legacy browser 'Do Not Track' signals. Where applicable law requires recognition of legally valid opt-out preference signals, such as the Global Privacy Control, BINA AI will honor those signals for the browser or device from which they are sent when the relevant processing is subject to that requirement. Third-party service providers may collect information through our website as described in this Policy.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and consent records, honoring opt-out requests, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, carrier, and regulatory obligations. Retention periods vary based on the type of information and purpose of processing.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure or transmission method is completely secure, and we cannot guarantee absolute security.

10. California Privacy Rights

California law may provide privacy rights depending on the law that applies to BINA AI and the particular processing activity. Where the California Consumer Privacy Act, as amended (CCPA), applies, eligible California residents may have rights to know/access, delete, correct, opt out of sale or sharing, limit certain uses or disclosures of sensitive personal information, and receive non-discriminatory treatment for exercising privacy rights. BINA AI does not currently sell personal information for money and does not share mobile opt-in data for third-party marketing.

To submit a privacy request, contact us at info@binaagents.com or by mail at 2004 Star Lane, Alpine, CA 91901. We may need to verify your identity before completing a request. Where permitted, an authorized agent may submit a request on your behalf, subject to verification requirements.

11. Notice at Collection

At or before points where we collect personal information, we may provide a short-form notice describing the categories of information collected and the purposes for collection. This Privacy Policy provides additional information about our practices. BINA AI does not collect personal information for purposes materially different from those disclosed without providing notice as required by applicable law.

12. Children's Privacy

Our website and services are intended for businesses and adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18 through our website. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

13. Third-Party Services and Links

Our website and communications may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on our website and update the effective date above. If required by law, we will provide additional notice of material changes.

15. Contact Us

BINA AI LLC

2004 Star Lane, Alpine, CA 91901

Website: https://binaagents.com

Email: info@binaagents.com

Compliance References Used for This Revision

These references were used to update this document as of September 1, 2026. They are provided for operational reference and do not convert this document into legal advice.

• California Attorney General - CCPA overview
• California Privacy Protection Agency - CCPA regulations
• California Online Privacy Protection Act, Bus. & Prof. Code § 22575
• HighLevel - A2P Opt-In Compliance (2026)
• CTIA - Messaging Principles & Best Practices